What is 3B/3C-4A/ 4B-4C?
These numbers and letters represent your hair type. 3B hair usually looks like ringlets; our curly collection is made to mimic and blend with this texture. 3C hair is usually tightly curled with volume, and can be kinky and densely packed together. Its curls are usually very defined, but fine in texture. 4A hair is thicker, yet tightly coiled. Our kinky curly Collection is the cross between 3C and 4A hair as it is densely packed together and coiled but not as tightly coiled as the kinky. 4B hair tends to be tightly coiled and very densely packed together. 4C is the kinkiest hair texture. It has the tightest coil. Our Kinky collection is made to mimic the 4B-4C natural hair texture.
Can I straighten this hair?
Yes, you can straighten this hair but keep in mind that just like our own natural hair, this hair could suffer heat damage if heat is used excessively as well as loss of curl pattern.
Can I color this hair?
Our hair comes in only natural virgin colours. It can be bleached or dyed to any color to blend with your hair, however, we recommend coloring hair prior to installation. Please note that after bleaching hair or using color with harsh chemicals, the hair would need extra care and maintenance.
Can I wear this hair to go swimming in salt water or chlorine water?
Yes, you can swim in this hair but we recommend wearing a snug-fitted swim cap to protect the hair while swimming. Salt water and chlorine can be very drying, stripping moisture from the hair and could also cause tangling to any real hair.
How many bundles do I need?
We recommend two bundles for lengths under 18″ and three bundles for lengths above 18″ to achieve desired fullness. Our thick bundles weigh 4oz and so you only need 2 bundles to do a full head. Bundles that are longer in length tend to have a shorter weft so that the weight stays the same; so for hair over 18 inches, we recommend buying 3 bundles for a full weave. For Clip ins, we recommend 1to2sets depending on your styling preferences.
How do I maintain this hair?
All our hair is made with 100% virgin remy hair. It is important to care for it as you care for your own hair. There will be more information on maintenance in the tutorial section.
How long does it last?
The expectant life of the hair is solely dependent on the care and daily routine you provide to your install. The hair lasts longer with proper care.
Do you offer distributorship?
Please leave your contact information at firstname.lastname@example.org Thank you.
Is there a location where your hair can be purchased?
Yes, the location address of our shop can be found in the contact section of this website.
Do you ship internationally?
Yes, we ship worldwide with DHL. Shipping costs starts at $35, depending on weight. Local delivery is free.
How long will it take for my order to arrive?
At the moment, all orders are running on a 3-5 business day processing (Please note that weekends and holidays do not count as business days). Once your order is ready you will receive an email notification that it is ready to be shipped.
Once shipped, you will receive a tracking number. Please allow 2-3 business days to receive your order (Local and international orders).
What forms of payment do you accept?
We accept all major credit cards via PayPal for secure payments and transactions.
Returns and exchanges
We do offer exchanges if the returned product meets our requirements:
Exchange requests must be made within 3days of receipt of your order. We will not accept exchanges of products that have been altered or used in any way. This includes hair that has been cut, processed, coloured, or untied at the top of the bundle.
Shipping and Handling costs will be at the customer's expense.
We offer one exchange per original order. Customer will have to bear the shipping costs of mailing the exchanged product(s).
How can I cancel my order?
You have up to 2 hours after placing your order to cancel. Cancellation requests submitted after 24hrs will not be granted.